thenational.ae - Emirates NBD is planning an overhaul of its customer service practices as it attempts to drive up the size of its consumer banking business.
The biggest bank in the UAE by assets, Emirates NBD is aiming to generate 50 per cent of group revenues from its retail banking operations, said Rick Pudner, the bank's chief executive.
"We're going to go back to basics and tweak our efficiencies," he said. "The key priority is making the bank hum. It's working well, but we need to fine-tune and make it more efficient." (source)


